The Value of a Verbal Cushion
Share
From time to time a candidate will face a question he simply wishes to avoid. Whether that question deals with anticipated income, reasons for leaving your last job, specific career goals, occasionally a candidate may find it advantageous to avoid a direct and specific answer.

So how’s that supposed to work?

First, a definition. A verbal cushion is typically a series of words spoken right after the employer’s question. This cushion allows the candidate to not only show respect for the question (meaning, “I’ll answer it.”) but it also provides time for the candidate to think of a suitable answer.

I encourage candidates to occasionally use a cushion followed by a question. For example, the employer says, “How much do you expect to earn in this position?”

You could respond with, “I think like anyone I’d look to be paid based on the position requirements as well as my experience. (the cushion) What sort of pay range did you have in mind?” (the question)

In future tips I’ll illustrate how to use cushions in other sticky interview situations.

In our culture it’s rude to answer a question with another question. A verbal cushion provides some much-needed spacing between their question and your responding question. It’s a tool you may find effective in everyday conversation as well. Try it!