Customer Service Specialist III
International Student Scholar Services (ISSS)
Georgia State University
These are exciting times at the International Student Scholar Services Department. We are growing and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.
Are you ready for us? Are you seeking an opportunity with purpose and direction? If you are, we have the perfect opportunity for you! We hire great people from a wide variety of educational, career, and personal backgrounds, not just because it is the right thing to do, but because it makes us a stronger team.
The Office of ISSS is seeking (1) Customer Services Specialist III to join the already awesome team taking them to the next level of excellence!
You would serve as the initial point of contact for all international students, scholars and visitors to ISSS, including communicating via telephone, general email and voicemail, and managing various electronic forms submitted through our online management software. The successful candidate will provide timely, accurate, and courteous responses to all inquiries and questions regarding ISSS services or appropriate referrals to those of our campus liaisons.
WHAT MAKES ISSS A GREAT PLACE?
* A flexible work environment
* Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
* A knowledge-sharing organization that works collaboratively with diverse partners.
* Professional development opportunity and mentorship
* A rapidly growing center within an academic setting
HERE IS WHAT YOU WILL DO
Attend weekly meetings and assist with other duties as assigned, including the review of ISSS website for any errors, gaps, or outdated information, and seeking our office tasks or projects to work on during non-busy times.
Disclaimer: This job requisition provides a high-level job definition. It is not intended to provide a comprehensive or exclusive list of job duties. As such, job duties and/or responsibilities within the context of this job requisition may change at the discretion the employee's direct supervisor.Minimum Hiring Qualifications:
Bachelor's degree; or a high school diploma or GED and four years customer service, administrative or office experience; or a combination of training and experience.
Preferred Hiring Qualifications:
Full-time work experience in a customer service environment with duties that include answering the telephone, responding to walk-in customer's questions/concerns and e-mail correspondence. Proficient in using software programs such as Microsoft Suite (Word, Excel, Publisher and Powerpoint). Helpful to know Sunapsis, and Banner, and be open to learn software skills. Knowledge of or fluency in a second language. Some knowledge or interest in federal regulations related to foreign student immigration, international education, and student support services.
To be fully considered for this position all candidates must submit the following at the time of submission:
* A complete and accurate GSU application, Resume, Cover Letter (Recommended)
Final candidates must provide three professional references.
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