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  What Corporate America Can Learn From Physicians: It's All In How You Treat People
by M. Penny Levin, Ph.D & Judith Lindenberger - Nov, 2007
Published in OD/Leadership News, ASTD, June 2006, HR Fact Finder September 2006, Office Solutions July 2007 Recently, the literature in medical economics has caught up with conventional wisdom in terms of medical malpractice lawsuits. What has become apparent is that people are less likely to sue doctors whom they believe have acted in their best interest and who communicate with them clearly and kindly. In plain English,...
 
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