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    Nobody's Perfect - Trust Items for Leaders to Ponder
by Nan S. Russell and Tim Muma - Dec, 2012
Trust in the workplace needs to flow both ways, so it's important for management and true leaders to examine their own thoughts and actions. A 20-year veteran in management, as well as a workplace consultant, Nan Russell discusses some areas related to trust that leaders should consider to help ensure growth and sustainability. Nan also explains to Tim Muma how building and working with trust is the ultimate key...and it all s...
  Winning at Working: It Started with a Turkey
by Nan S. Russell - Nov, 2015
In the early days of a start-up company I once worked for, a plump turkey was a small thank you token given to employees around the holidays. The turkey-giving practice lasted maybe three years, until the growing size of the organization necessitated its change. While enhanced benefits emerged to replace that poultry gift, the missing turkey still appeared as a resentment issue years later in employee forums. Not long ago,...
  Winning at Working: Convenient Mistruths
by Nan S. Russell - Oct, 2015
The subject line of the email read: “We met at …” and the name of a conference where I’d recently spoken. Thinking it was from someone who attended my session, I opened it sooner versus later. “I never heard back from you,” she wrote, “I wanted to take you to lunch or drop by your office to explain my product more.” Since I live and work 2,000 miles from her, I knew she’d confused me with someone, or that we’d never met. I...
  Simple Solutions
by Nan S. Russell - Oct, 2015
On our first morning of vacation, we were pleased to find open tables when we arrived for breakfast at a popular and highly recommended cafe. With several people actively filling walk-up specialty coffee orders at the counter, it took several minutes to be acknowledged: "It'll be about five minutes for a table since the waitress needs to catch up," a person finally called out in our direction. Fifteen minutes later we were...
  25 Simple Trust Building Behaviors
by Nan S. Russell - Sep, 2015
We can use the same words but mean different things. When it comes to building trust at work that's often the case. However you define trust or use the word, stop thinking about trust per se, even though trust is a necessary ingredient to both engagement and innovation. A better way to look at trust is to look at the behaviors that enable engagement, innovation, great work, sustainable results, and exceptional work relation...
  Winning at Working: Getting Past the Hurdles
by Nan S. Russell - Jul, 2015
One of my work favorites is crossing items off my to-do list. At the end of the day, it feels great to know you’ve made progress, resolved a problem, dealt with a difficult challenge, or accomplished an objective. Unfortunately, too often we find ourselves without those feelings. Instead, frustration, bureaucracy, and unresponsiveness have thwarted our well-being. The person you’ve been waiting to get an answer from doesn’t...
  Winning at Working: Perpetuated Myths
by Nan S. Russell - Jun, 2015
Myths. Beliefs. Conventional wisdom. Even our own eyes get in our way. Consider what happened to Galileo. In 1589, he gathered the world's most learned professors to the Leaning Tower of Pisa for a demonstration to disprove a 2,000 year old physics principle of Aristotle's: the heavier an object is, the faster it will fall to earth. From the top of the tower, Galileo simultaneously dropped a ten pound and a one pound weig...
  10 Ways to Build Trust Remotely
by Nan S. Russell - Jun, 2015
"Office Workers Don't Trust Colleagues Who Work Remotely," read the headline from a recent survey(link is external). According to researchers the survey respondents believed remote workers were: • "Three times more likely than people in the office to miss deadlines, not follow through on commitments or mislead co-workers." • "Four times more likely to give a half-hearted effort, make changes without notice or not fight for...
  Winning at Working: The Next Essential Skill
by Nan S. Russell - May, 2015
"Remember, the feeling you get from a good run is far better than the feeling you get from sitting around wishing you were running." Those words from Olympic swimmer and author Sarah Connor capture the essence of a skill those wanting to thrive in the new world of work need. We live in a world with constant interruptions, interesting internet rabbit holes to explore, and mobile apps to try. There's more information than we...
  Winning at Working: Off Track
by Nan S. Russell - Apr, 2015
Unfamiliar with the city and location where I was to speak, I added the address to the GPS before leaving home. Arriving in the conference city hours later, I turn it on and dutifully followed the route that chirped at me from the device. “That’s odd,” I thought as the directed turn took me away from the city towards the foothills and into a neighborhood. “Maybe it’s a retreat location,” I mulled as I followed that voice up a...
by Nan S. Russell - Apr, 2015
I hesitated before I answered the question. It was just a slight hesitation, but the question took me by surprise. Someone asked me how could they work on self-improvement and development on the clock. And while I answered at the time with a few tips, the on the clock part stuck with me and got me thinking. When it comes to self-improvement and personal development, there are at least four kinds of people at work: people wh...
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