| Management Decisions - Understanding and Preventing Workplace Violence
by Jason Porter and Tim Muma - Oct, 2015
While thankfully rare in a majority of cases, there always remains the chance of tragic workplace violence occurring in the workplace. Though instances of death claim the headlines, other forms and levels of violence exist and can lead to fatal actions. Jason Porter, regional managing director at Pinkerton, a leading provider of risk management and security solutions around the world, discusses workplace violence awareness. Ja...
| Employment Notebook - Value of Strategic, World-Class Customer Service
by Anne MacKeigan and Tim Muma - Sep, 2015
With the push to virtual connections and technology-based services, there's a case to be made that customer care needs a greater strategic focus than ever before. Anne MacKeigan, customer care program specialist for Sandler Training, brings us her perspectives and examples on how customer service creates a highly-desired, repeat customer base. She explains parts of her book, "CUSTOMER SERVICE THE SANDLER WAY: 48 Rules For Str...
| Employment Notebook - The Effects and Perceptions of Crying at Work
by Anna Ranieri and Tim Muma - Aug, 2015
Many places of work can bring about an array of emotions on each end of the scale, and yet it's always been taboo to actually break down and cry in a vast majority of cases. Career counselor and executive coach, Anna Ranieri, joins Tim Muma to discuss the different reasons an employee might cry at the office, and what impact that can have. Anna looks at gender differences, the perspective of colleagues versus management, and w...
| Technically Speaking - Company Big Data, Security and Informational Safety
by Charles Morgan and Tim Muma - Aug, 2015
It's no secret that with all the information and technological advances in our society, that individuals and businesses alike are constantly in danger of having their private data stolen. Acxiom founder Charles Morgan, current CEO of PrivacyStar and author of "Matters of Life and Data," brings his unmatched experiences in the world of tech to discuss the concerns of data, security and safety in the information age. Charles exp...
Executive Challenge: The Climb Back to C-Level
by Georgia Adamson - Oct, 2015
Perhaps the only task harder than reaching a C-level position in the first place is recapturing that rank after you’ve had to step down a rung on the corporate ladder. How did this happen to me? One or more factors probably play a key part in this situation, including: • Your company has closed. • Another company acquired yours. • Your management approach clashed with the executive board’s views. As long as you we...
Good Boss – Bad Boss
by Georgia Adamson - Oct, 2015
Probably most of you could agree on some of the characteristics of a good boss or a bad boss, but other elements might well differ depending on your particular perspective. The main thing is that you need to determine what makes a good or a bad boss for you, in order to have a reasonably satisfying and productive experience in your job–now and in the future. What Makes a Good Boss? In my opinion, a good boss needs to fit...
What’s Hot in Millennial Trends? 5 Resources — And a Bonus — to Keep You in the Loop
by Lindsey Pollak - Oct, 2015
The world changes fast, and people often ask how I stay on top of millennial workplace trends. The short answer is I that read and talk to people. A lot. While I try to take a really broad approach to my subject area, I definitely have some go-to sources that I rely on regularly. If you’re interested in keeping your finger on the pulse of the next generation of employees and leaders, check out these top picks: YPulse...
How Executives Use VUCA to Get Ahead
by Lisa Rangel - Oct, 2015
Business instability thwarts the best laid plans. Yet volatile and dynamic market conditions offer executives the opportunity for game-changing achievement. Volatility, uncertainty, complexity, and ambiguity (VUCA) are here to stay. Once considered a cyclical process, technical and financial expansion—and contraction—cause ripples of change on a weekly basis throughout global economies. If you are an executive, or seeking a...
3 Must-Have Scripts for Saying “No” to Clients Nicely
by Melody Wilding - Oct, 2015
Have you ever noticed how many times a week you say “yes” to a person or project– only to end up regretting your decision? Of those commitments, how many were actually in line with your business priorities? If you lack standards or fear rejection, it can come at a high cost: missed milestones, losing clients, physical exhaustion, irritability, and stress. When your default setting is to reply “yes” to each and every req...
Think Like a Manager or Act Like a Leader
by Connie Pheiff - Oct, 2015
Do you think as a manager or act like a leader? Do you want to become a leader in your market? Do you want more customers, more sales, and the ability to engage your team? Then you need to stop thinking like a manager and act like a leader. Does this all sound a bit of a stretch? I used to think so too. But in a short time I found myself overwhelmed with clients wanting to act like a leader. I wasn’t surprised it happened, I w...
25 Simple Trust Building Behaviors
by Nan S. Russell - Sep, 2015
We can use the same words but mean different things. When it comes to building trust at work that's often the case. However you define trust or use the word, stop thinking about trust per se, even though trust is a necessary ingredient to both engagement and innovation. A better way to look at trust is to look at the behaviors that enable engagement, innovation, great work, sustainable results, and exceptional work relation...
5 Healthy Snacks to Take to Work
by Mary G. White - Sep, 2015
The food that you eat during the workday can have a significant impact on how you feel and how effectively you are able to perform. It’s definitely important to take a lunch break, and there are plenty of great ideas for healthy lunches you can take to work that can keep you from having to eat in restaurants too often. It’s also a good idea, though, to keep some healthy snacks on hand – either in your desk or in your office re...
Could Your Organization Practice Open Allocation?
by Alexandra Levit - Sep, 2015
Github. Gore & Associates. Treehouse. Valve. What do these companies have in common? Well, besides the fact that they are forward-thinking, pioneering firms, they all practice a leadership style called open allocation. In open allocation, employees select how to spend their time and the projects on which they’ll work. There is no such thing as hierarchy. In an open allocation culture, employees are accountable to t...
Decision Making Bias
by Gary Cohen - Sep, 2015
As an executive coach, I have read many books about executive coaching and leadership. I have attended programs at some of the finest executive coaching and leadership training programs in the world. And even though they all spend a great deal of time on hidden beliefs, which are certainly important, they mostly skip over two elements I find critical in my work: fallacies and decision bias. Fallacies are the use of ineffect...
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