| Management Decisions - Managing Millennials
by Jenna Atkinson and Jenna Connour - Nov, 2014
When they began flooding into the workforce about a decade ago, millennials took their places in a Baby Boomer-dominated world. Yet, as the Baby Boomers move into retirement, millennials are becoming key players in many companies and businesses. To learn more about how companies can help millennials thrive in the workplace, LJNRadio welcomes Jenna Atkinson, professional speaker and president of Jenna Atkinson Consulting – a ca...
| Moving Up the Ladder - Becoming an Authentic Leader
by Brad Parcells and Jenna Connour - Nov, 2014
Effective leaders have many qualities: integrity, superior communication skills, confidence, intuition, and the abilities to delegate and motivate. But one quality of good leaders that is not as frequently discussed is their ability to be authentic. To learn more about what defines an authentic leader, LJNRadio welcomes Brad Parcells, an Executive and Leadership Coach, Consultant, and Speaker for Aperio Coaching & Consulting,...
| Employment Notebook - Conflict Management
by Barbara Baggerly-Hinojosa and Cady Chesney - Nov, 2014
Conflict is defined in Webster’s dictionary as “a sharp disagreement or opposition of interests or ideas.” In the workplace it is expected that conflict will arise, and that team members will handle the conflict professionally. Handling and resolving conflict is no easy task, and many struggle with doing so in a tactful manner. Cady Chesney is joined by Dr. Barbara Baggerly-Hinojosa, author of “Are you a Ten? The Ten Character...
| Technically Speaking - Revolutionizing Customer Reach
by Mike Smith and Tim Muma - Oct, 2014
You may have noticed online advertising has taken a seriously direct approach when you're perusing the internet, but many wonder about its staying power and actual value. Mike Smith, vice president at Hearst Magazines Digital Media and the former president of Forbes.com, talks about the enormous impact digital marketing is making, especially targeting individuals consumers in real time. Mike dives into the details with Tim Mum...
Customer Service vs. Five Rules of Customer Engagement
by Connie Pheiff - Nov, 2014
Did you ever receive poor service when eating out at a restaurant? How was the situation handled? Did management apologize? How did management apologize? Were you satisfied? The greater question is would you go back to this restaurant? The new rules of customer satisfaction is more than customer service, it’s customer engagement. We can agree customer service is listening to your customer and knowing exactly what he or she...
Improve Your Impact; Improve Your Career
by Sara Canaday - Nov, 2014
Last month, I had the privilege of delivering a keynote speech to 500 incredibly talented professionals at Working Mother Media’s annual Multicultural Women’s National Conference in New York City. As I took the stage on the first morning and began to share my story, I was struck by the remarkable vibe in the room. These women (and a few brave men) weren’t just present; they were fully engaged. I was surrounded by current and e...
Part 1: Corporate Blind Spots: Is Your Brand Suffering?
by Sara Canaday - Nov, 2014
Just like our personal reputations have an enormous impact on the success of our careers, a company’s reputation ultimately determines its profitability. That concept has never been more critical than it is now in our always-online, über-connected world. Companies today are faced with a competitive playing field that has expanded exponentially. Consumers are no longer limited to product choices in their immediate areas or reg...
The Way You Talk Can Transform Your Team
by Beverly Jones - Nov, 2014
To help your team thrive, agree on some structure & communicate widely and often! When I want a quick sense of whether a team is working well, I take a look at how the members communicate. “Jenna” was an agency branch chief who wanted to help her 14 direct reports become more innovative and productive. Years ago her branch had been organized into cascading layers, with three deputy chiefs each managing two to four...
4 Steps for Extreme Feedback
by Steve Farber - Nov, 2014
It’s the oldest skill in the management texts: listen to your employees. Seek their input. But it’s not enough to ask for feedback; you have to be genuinely interested in the response—especially if you think you won’t like it. Those posing as leaders seek feedback because HR has ordered them to do it, not because they’re really interested. Extreme Leaders will not only use 360-degree assessments (which can be powerful tools...
What I Learned About Influence from Peter Drucker
by Marshall Goldsmith - Nov, 2014
“The great majority of people tend to focus downward. They are occupied with efforts rather than results. They worry over what the organization and their superiors ‘owe’ them and should do for them. And they are conscious above all of the authority they ‘should have.’ As a result they render themselves ineffectual.”—Peter Drucker You can make a positive difference, even when you do not have direct line authority. Here ar...
Edge Walkers – Making Strategy Everyone’s Job
by Dr. Maynard Brusman - Oct, 2014
Come to the Edge “Come to the edge. We might fall. Come to the edge. It's too high! COME TO THE EDGE! And they came, And he pushed, And they flew.” - Christopher Logue I’ve learned over the years that my most effective executive coaching leadership clients know the “why” of what they are passionate in achieving. They get excited in my office telling me inspiring stories of their hopes and struggl...
Executive Presence: Leading with Intention, Connection and Inspiration
by Dr. Maynard Brusman - Oct, 2014
Whether you call it charisma, confidence or compelling leadership, executive presence is the new corporate “it” factor. We’re talking about more than making a great first impression. Presence is multifaceted, builds over time, and is reflected in everything you say, feel and do. In today’s competitive business environment, executive presence can make or break your ability to influence others during periods of uncertainty...
The Innovation Generation Has Arrived
by Anthony Mills - Oct, 2014
Once upon a time, in the heyday of the Industrial Age, a young marketing, design, or engineering student would graduate from college and go to work for a large corporation, slowly melding into the steady, rhythmic din of bureaucratically-managed, organizationally-structured execution work in product development. And they were just peachy keen happy with that. They got to be a part of the steady execution of the company’s slowl...
Can You Strengthen Your Team by Leading Through Vulnerability?
by Valerie Sokolosky - Oct, 2014
Vulnerability is synonymous with weakness, helplessness, and being defenseless—things that you, as a leader, do not want to be known for. Vulnerability, which is getting a lot of buzz around leadership qualities and traits discussions, is also synonymous with openness and exposure, which aren’t necessarily negative when it comes to leading a team. In a recent article in INC. magazine, the author mentions what researcher Br...
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