DescriptionThe Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.
Duties will include, but are not limited to, the following:
- Coach Tellers to effectively identify opportunities with the customers they service
- Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day
- Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls
- Perform monthly surprise cash audits as well as month-end audit procedures
- Greet customers and facilitate a welcoming and customer-focused environment
- Build and maintain relationships with customers to help identify financial products and services that meet their needs
- Process routine customer transactions as well as assist Tellers with more complex transactions
- Respond to customer inquiries and concerns to create positive solutions/outcomes
This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.
Required Skills:
This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m.
Physical Requirements:
This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.
MidFirst Banking Center Hours of Operations:
- Monday - Friday from 7:15 a.m. - 6:15 p.m. and Saturday from 9:00 a.m. to 1:00 p.m.
- Candidates must be available to work weekend hours.
Qualifications
Behaviors
Leader - Inspires teammates to follow them
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Education
High School (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
MidFirst and its affiliates are Equal Opportunity Employers- M/F/Disability/Vets
A Drug Free Workplace