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Technical Support Consultant - Analysis & Design
Kennesaw, GA
Job Description
Technical Support Consultant - Analysis & Design
Job Location: US, Remote / Kennesaw, GA
Two (2) positions open!
The Structures division at Trimble Solutions Corporation provides the construction industry with Tekla Building Information Modeling (BIM) and structural design and analysis software solutions that are at the core of the construction workflow. The solutions allow customers to achieve greater competitive edge through improved collaboration, efficiency and accuracy. Tekla tools are used for realizing projects around the world from housing and bridges to factories and skyscrapers. www.tekla.comWe are looking for a Technical Support Consultant, with an emphasis on the Technical, to join our Services team in the United States. This is not a call center - this is a team of professionals, working together to help engineers get the best out of Trimble's Tekla software suite. This is the perfect opportunity for someone who loves helping others, has experience with structural design software and wants to apply their structural engineering background to a new and unique role. Due to continued growth and expansion we are looking for an enthusiastic and outgoing Technical Support Consultant to join our support team based out of Atlanta, GA.Trimble employees represent diversity and can be found in over 30 countries, working closely with their colleagues around the world. Due to our geographic, product and customer reach, there is plenty of room at Trimble for exceptional people to grow. If you are a structural, architectural or construction engineer and want to take a new direction in your career, you might be the person we are looking for.Your main tasks will include:- Delivering high level technical support to the users of our Tekla software. Speaking to customers on the phone, by email, screen-share and answering questions on our forums
- Answering analysis and design questions as they relate to our software and US building and design codes
- Investigate users reports of software bugs and feature requests and clearly communicating these to the development team
- Building our knowledge base by writing technical support content for the Tekla User Assistance site
- Creating and updating online training materials
- Aid in the installation and licensing of Tekla products
To be successful in this position, you should have:
- BS in Structural/Architectural/Civil Engineering or equivalent, from an accredited University
- Professional experience using structural analysis and design software
- 3-5 years of structural engineering experience in the design and analysis of buildings
- Strong analytical and problem solving skills
- Ability to produce clear and concise emails
- Tenacity and curiosity when faced with a question or problem without an immediately obvious solution
- Fluent written and spoken English.
- Are patient and organized with the ability to multitask
- Ability to work independently and as part of a team
We also appreciate:
- Experience with Tekla Structural Designer and Tekla Tedds
- Concrete building design experience
- Experience with AutoDesk Revit
- Strong computer and IT knowledge
- General understanding of the software development processes
- Passion for customer service and customer satisfaction
Trimble is proud to be an equal opportunity employer. We welcome and embrace our
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
candidates' diversity and take affirmative action to employ and advance individuals
without regard to race, color, sex, gender identity or expression, sexual orientation,
religion, age, physical or mental disability, veteran status, pregnancy (including
childbirth or related medical conditions), national origin, marital status, genetic
information, and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company, and we consider
qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job,contact
individuals with disabilities, and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your job,contact
Julie Phan, Benefits Analyst ator 408-481-8138 or email People Experience at
It is Trimble's policy that candidates are entitled to equal employment opportunities without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation or the presence of a medical condition or disability.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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