Campus Ambassador

Parking & Transportation Unit

Georgia State University

The Auxiliary and Support Services Department at Georgia State University is seeking to hire a Campus Ambassador to provide support to the Parking & Transportation Unit. This position performs a variety of tasks to ensure a quality customer experience and the smooth operation of the parking facility that exceeds our customer/clients' expectations.

The mission of Auxiliary and Support Services is to provide high quality administrative and educational support services to the Georgia State University community and constituents, in support of the University's mission of teaching, research and public service, positively impacting the quality of campus life through professionalism, excellence and caring.

WHAT MAKES GSU A GREAT PLACE?

• Flexible work environment.
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship.
• A rapidly growing center within an academic setting.

WHAT WILL YOU DO:

Provide customer service support to the Parking & Transportation Unit at Georgia State University. This position may be required to be cross trained for another position and/or responsibility in order to provide both back-up for a department as well as to supplement resources needed during certain times of the year.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Greet customers in a friendly and courteous manner at all times.
• Monitor and resolve all customer inquiries and control traffic at the entrance and exits at all assigned areas.
• Perform minor repairs across campus if needed or notify the manager immediately.
• Assist with general (light) maintenance tasks such as debris cleanup, trash, etc.
• Assisting customers with directions, parking help and act as a traffic controller to direct incoming customers.
• Issue citations and warnings for non-compliance with a computerized handheld computer or manual tickets. Immediately report any accidents, incidents, or safety concerns to the appropriate dispatcher.
• Maintaining all assigned check lists. (Daily, Weekly, Monthly).
• Perform other duties as assigned.

GEORGIA STATE UNIVERSITY VALUES

COMMUNITY: Fostering a distinctive shared identity and common purpose across our multi-campus university. INCLUSION AND DIVERSITY: Respecting the dignity and value of all people and perspectives through honorable conduct based on engagement, fairness, access, equity, and civility. TRANSFORMATION: Intentionally pursuing knowledge, practice, and scholarly rigor to inspire lifelong learning, and to make our community and the world a better place. INTEGRITY: Adhering to our values, mission, and the truth through respectful cooperation and effective stewardship of resources. EXCELLENCE: Achieving the highest standards and distinction in teaching, research and service. STRATEGIC INNOVATION: Embracing invention and creativity in the pursuit of meaningful discovery using our collective talents.

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Georgia State prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia State community, including affiliates, invitees, and guests. Further, Georgia State prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Background Check

Successful candidate must be able to pass a comprehensive criminal background investigation and other background searches as applicable to the job such as credit check and Motor Vehicle Record.

Minimum Requirements:

• Bachelor's degree; or high diploma or GED and four years of customer service, administrative or office experience; or a combination of education and related experience.

Preferred Requirements:

• Excellent customer service and communication skills.
• Able to stand and walk for extended periods.
• Must be able and willing to work outside in all elements (heat, rain, snow, cold).
• Positions within this classification are required to lift up to 30 lbs. and bend, stoop, and twist.
• Knowledge and ability to understand and accurately apply laws, rules, regulations, and policies.
• Must be able to operate efficiently and effectively in a fast-paced, changing environment.
• License Requirement: The individual will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record.

To be fully considered for this position, all candidates at the time of submission must provide the following documents:

• A complete and accurate GSU application
• Resume

Employment applications received by 11/10/2023 will receive priority consideration for this opportunity. If your application is submitted after this date, your application will be considered only if a candidate is not selected from those applications received by this date.