Customer Services Specialist II

Student Advising Services

Georgia State University

The University Advisement Center is looking to hire a Customer Service Specialist II to staff the front desk operations at our Atlanta campus.

WHAT MAKES The Student Advising Services Department A GREAT PLACE?

* A flexible work environment

* Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.

* A knowledge-sharing organization that works collaboratively with diverse partners.

* Professional development opportunity and mentorship

* A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

• Provide information about departmental policies, procedures, and regulations to students, faculty, staff, and the general public who may come to the office.
• Coordinate phone traffic for the office
• Supervise student assistants
• Schedule appointments for staff
• Coordinate the petition process to include data tracking
• Inventory and order office supplies as necessary
• Take minutes at staff meetings
• Coordinate use of office conference rooms
• Coordinate morning and afternoon mail and faxes; send out to designated mailboxes
• Create monthly reports to include monthly traffic to office, petitions, phone, and academic forms
• Assist with any special projects

These positions are integral to these offices running smoothly. It is expected that the successful candidate will open and close the office each day. The work hours for these positions are 8:30 AM until 5:15 PM.

A Great Place to Work:

Would you be interested in attending an award-winning urban research university for free? Our Tuition Assistance Program lets employees take classes for free. At Georgia State University we emphasize work-life balance. With excellent benefits, competitive pay and an exciting location, Georgia State University could be the place for you.

Georgia State offers competitive pay and benefits including:

• Paid Leave Time
• Comprehensive Health, dental, and vision insurance Coverage
• 403(b) and Pension plans

Minimum Hiring Qualifications:

High school diploma or GED and two years of customer service, administrative or office experience; or a combination of education and related experience.

To be fully considered for this position all candidates must submit the following at the time of submission:

* A complete and accurate GSU application

* Resume

* Cover Letter (Recommended)

Final candidates must provide three professional references.