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Senior Technical Program Manager
Atlanta, GA
Job Description
OverviewWe are the Azure Customer Experience (CXP) team, and we are looking for a Senior Technical Program Manager (TPM) to join our team to help expand the footprint of our customer care, trust, reliability, engagement, and observability experiences across all Azure clouds. We are part of the Azure engineering organization and consider great customer experiences critical to the overall success of Azure. We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support. We empower 200+ product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and customer experiences across Azure services. We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have customer empathy and delight in understanding our customers' needs. We use data and KPIs (Key Performance Indicators) to guide, improve and grow the success of our programs.
ResponsibilitiesAs a Senior Technical Program Manager on our team, you will have a direct and clear impact on our products and customers. In this role, you will work closely with talented engineering and data science teams, collaborate with a diverse set of stakeholders across Azure, and have the opportunity to define our sovereign cloud support strategy and manage our customer care products in all new clouds. Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them. The scope of responsibilities includes: Driving broad initiatives across Azure and CXP (Customer Experience) Distilling customer (internal and external) scenarios and challenges into clear, concise requirements for engineering Creating product/feature specifications with visual and written designs Engaging with partner teams across Azure and Microsoft to drive alignment on dependencies Maintaining stakeholder engagement and communication channels Provide hands-on program management during various phases of our projects including day-to-day contributions as part of agile development practices.
ResponsibilitiesAs a Senior Technical Program Manager on our team, you will have a direct and clear impact on our products and customers. In this role, you will work closely with talented engineering and data science teams, collaborate with a diverse set of stakeholders across Azure, and have the opportunity to define our sovereign cloud support strategy and manage our customer care products in all new clouds. Our work has high visibility with the Azure leadership team and ample opportunities to share our successes and receive support and guidance from them. The scope of responsibilities includes: Driving broad initiatives across Azure and CXP (Customer Experience) Distilling customer (internal and external) scenarios and challenges into clear, concise requirements for engineering Creating product/feature specifications with visual and written designs Engaging with partner teams across Azure and Microsoft to drive alignment on dependencies Maintaining stakeholder engagement and communication channels Provide hands-on program management during various phases of our projects including day-to-day contributions as part of agile development practices.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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