Job Summary:

The Experienced Senior, Operational Excellence role will be part of a Management Consulting team supporting projects in the areas of Strategic Planning, Business and Financial Modeling, Technology Enablement, and Business Process Improvement.

Job Duties:

• Works with MC leadership to identify engagement objectives and actively works assigned tasks to support those objectives being met
• Creates and determines operational objectives by studying business functions, gathering information, evaluating output requirements and formats
• Designs new processes by analyzing requirements, constructing workflow charts and diagrams, studying system and process capabilities
• Improves client operations by studying current practices, designing modifications/improvements to both processes and technology
• Defines project requirements by identifying project milestones, phases, and elements
• Forms project team, establishing project budget and other artifacts, as necessary
• Monitors project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
• Provides references for users by writing and maintaining user documentation
• Maintains user confidence and protects operations by keeping information confidential
• Prepares reports by collecting, analyzing, and summarizing information and trends
• Works efficiently to keep client costs contained and is consistently cost conscious
• Other duties as required by specific client engagements

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree, required

Experience:

• Three (3) or more years of professional experience in related business function, required
• Client facing consulting experience, preferred

Software:

• Proficient with Microsoft Office Suite, required
• Proficient in Smartsheets, preferred
• ERP experience (SAP, Oracle, PeopleSoft, Syteline, JDE, IFS, Dynamics, etc.), preferred
• Enterprise Software Selection experience, preferred

Other Knowledge, Skills and Abilities:

• Strong verbal and written communication skills
• Excellent interpersonal and customer relationship skills
• Able to work in a deadline-driven environment while handling multiple projects/tasks concurrently
• Ability to work in a team/group environment and to work independently when required
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Detail oriented
• Strong analytical, facilitation, documentation, business process analysis & design, and process flow skills
• Approximately 50% out-of-town travel, include international travel