Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is anownerand operatorofa growing portfolioof morethan 36,000 single-family rental homes in the U.S.Sun Beltand multi-familyapartmentsin Canada.Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit .

Job Description

Manage Resident Experience/Reputation Management

• Manage all first touch resident escalations, striving for one touch resolution
• Assist with Concession Requests
• Assist with Reputation Management - help prepare social media, Google, BBB, Survey explanations & reach out to residents for resolution
• Assist with Habitability/Legal claim process when needed

Manage Application Experience

• Support both applicant and Leasing Specialist in completing the application process
• Effectively communicate with LS, applicant, and Maintenance to coordinate appropriate move in dates
• Confirm all lease documents, signatures and deposit funds are completed/submitted in compliance with Tricon policies and procedures

Manage Move In Experience

• Actively communicate with team any changes to move in dates/cancelled applications
• Send all necessary addendums and/or CC&Rs after lease execution
• Confirm the "Future Resident" is ready for move in by ensuring all utilities are in resident's name, move in funds are received in full, schedules are confirmed, and renter's insurance policy documentation received
• Follow up with Resident after move in to confirm they are satisfied with their home and the process
• Audit all move in files for accuracy
• Manage Renter's Insurance Compliance

Manage Marketing/Leasing

• Monitor Tricon and all other necessary websites to ensure accurate pricing, list of amenities, and photos are present on all available homes
• Update pricing in all Tricon systems (if applicable) when needed and following price reductions
• Comp homes as necessary for PM to determine if price reductions are needed
• Ensure all Rent Ready homes have self-show/smart home installed and have at least one open house scheduled weekly until leased
• Communicate effectively and collaborate with field agents/team to obtain feedback on all homes in marketing
• Review necessary reports/dashboards daily to verify no variances are present and monitor leasing progress
• Move Out Process/Resident Transfers
• Assist with Notice to Vacate and Move Out Process Completion
• Educate Residents on Move Out Process/Expectations
• Manage Resident Transfers in a timely and efficient manner
• Assist with Deposit Accounting Process to ensure compliance with local state requirements

Other

• Prepare notices of non-compliance when needed
• Address violations with residents as they occur until resolution
• Manage HOA requirements/resident amenity assistance when needed
• Demonstrate knowledge of, and remain compliant with all Tricon American Homes policies, rules, and regulations to ensure compliance with Fair Housing
• Complete requirements for Dispositions and Occupied Acquisitions
• Assist with Squatter Process to ensure non-authorized occupants are handled appropriately

Qualifications:

• Prior property management experience required
• Excellent communication skills both written and verbal
• Basic accounting and math skills
• Initiate collaboration with others
• Knowledge of Yardi preferred

Minimum Requirements:

• High school diploma or GED
• Minimum of two years prior residential management or multi-family experience
• Demonstrated attention to detail
• Basic financial acumen

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.