Essential Functions:
*Responsible for creating business performance action plans related to sales, profit, expenses, supplier execution, capacity, and quality to ensure meeting SSC goals and targets.
*Attracts, interviews, selects, develops, and provides direct leadership over a team of supervisors and associates that support rental product categories in the assigned area.
*Sets clear and measurable service, sales, and operational goals for the team, ensures the team's effort supports those goals, and tracks progress daily.
*Provides open and timely feedback, coaching, training, and mentorship to members of the team and encourages others to communicate openly and share constructive feedback.
*Provides meaningful development opportunities for individuals to enhance their skills, product knowledge and systems understanding.
*Identifies any associate relations concerns and takes the appropriate action as needed, handling directly where appropriate and/or escalating issues to senior management or HR.
*Utilizes real-time reporting and metrics used in tracking sales, equipment maintenance, customer service to manage overall rental HUB performance.
*Provides rental fleet oversight within the HUB - communicating fleet needs, issues, rental rates and fees, and other support needs to the SSC rental fleet support team.
*Oversees all operational programs (e.g., equipment and parts freight flow, delivery, equipment pickup, outside sales, admin office, equipment servicing and repair, etc.), driving productivity and efficiency in all non-selling activities.
*Oversees management of escalated equipment and customer service and payment issues that could impact customer service levels and/or achievement of rental HUB sales goals.
*Controls expenses including payroll and other controllable expenses and manages payroll hours by confirming the schedule supports the forecasted payroll plan.
*Partners with District and Area Staff to diagnose and address issues in a collective effort to help the rental HUB succeed while maintaining alignment with overall company strategy and mission.
*Maintains knowledge of industry service, sales and operational trends and shares and applies knowledge where possible.
*Anticipates and proactively addresses operational issues, customer flow and work demand that could impact customer service levels and/or achievement of rental HUB sales goals.
*Monitors the use of HUB shop equipment, ensuring that it is always operated safely and addressing any violations with associates.
*Oversees management of the equipment parts ordering and fulfillment process along with jobsite scheduled visits from rental HUB Mechanics.
*Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of HUB and working areas.
*Administrative tasks within the Rental HUB facility including schedule building in in Kronos aligned with customer demand patterns
*Assists in new associate onboarding/orientation by verifying I-9 forms and other information in HR systems, confirming start date, and preparing new associate paperwork/materials
*Reconciles timecard, manages associate absences, and maintains records within scheduling system to support accurate payroll reporting
*Creates and distributes identification badges as well as work-related equipment to associates
*Supports delivery activities by monitoring and maintaining driver and back-up driver Driver Qualification Files (DQFs)
*Maintains physical documents for I-9 recertification, employee health and safety posters, associate documents (i.e. workers comp, general liability claims), garnishment forms, mail, faxes, etc.
*Operates HUB equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers).
*Responsible for other duties as assigned.

Minimum Requirements:
*High School Diploma or GED
*3 years' experience leading high performing service, support, or sales associates in a retail, rental, or consumer service industry
*2 years' experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility

Preferences:
*Bachelor's Degree - Business, Management, Operations, or related field
*Ability to convert financial or operational data into actionable business steps to improve in key service metrics
*Strong mechanical and technical aptitude
*Problem solving skills and close attention to detail
*Experience in delivery planning and fulfillment
*Leadership experience with or without direct report responsibility
*Basic math, reading comprehension, and computer skills, including working knowledge of Microsoft Office
*Valid driver's license with reliable transportation
*Bilingual English/Spanish
*Certification, Diploma, or associate degree in small engine repair, electronic equipment technology or electrical engineering technology

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.