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Lead Data Center Cable Technician
Atlanta, GA
Job Description
Oversees delivery and operation of IT infrastructure across assigned data centers, managing 24x7 Proximity Services operations. Responsible for delivering standardized services including physical access, remote hands, hardware inventory management, installation and cabling, and data center operations site management. Lead the partnership with the Critical Environment team to plan and execute agreed power maintenance events. Promotes a culture of customer-focused behaviours and continuous operational improvement.
What is your day to day?
Provide troubleshooting, configuration, database support, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
Possess the ability to deploy dynamic solutions to new problems.
Possess skills that determine the root cause of problems by looking into code and designs.
Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).
Manages 24x7 Proximity Services operations for assigned data centers, delivering standardized services including physical access, remote hands, hardware inventory management, installation and cabling, and data center operations site management.
Coordinates delivery and operation of IT infrastructure (hardware and cabling) to documented strategy and standards, service catalogue, industry specifications (i.e., ISO9001 and ISO27001), schedule, quality, and customer expectations.
Play a lead role in managing the execution of the Power Maintenance Events.
Participates in budget and financial management activities with direct responsibility for annual budgets, capital, and expense. Creates, reviews, and manages budgets, participates in re-forecasting initiatives, and develops monthly reports to show actual spend, projected spend, and analysis of variances.
Develops and nurtures strong relationships with customers and identifies opportunities to provide them with additional commercial capabilities. Maintains external vendor relationships and partners with internal sourcing team to develop contracts and agreements.
Train and provide oversight to improve service levels.
Manage projects - Build Center Solution tools, space planning, power requirements, cabling requirements. Work with CSE staff, order cables and related supplies.
Participates in data center provisioning forums and reviews industry standards for whitespace planning to improve time to market, quality, consistency, and accuracy across assigned data centers.
Fosters a culture of customer-focused behaviours and continuous operational improvement.
Partners with Critical Environment team to deliver agreed power maintenance events.
Manages disaster recovery and business continuity plans for assigned data centers.
Supports delivery of data center optimization and closure programs.
Desired experience and technical skills
Required
3-5 years Data Center Management experience.
History of managing Data Center Technicians.
Extensive knowledge of Microsoft server products.
Expert knowledge of PC and Server Hardware as well as networking.
Expert understanding of Data Center Power schemes.
Expert verbal and written communication skills.
Preferred
A+ Certification
N+ Certification
Experience with network and data hardware installation
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
What is your day to day?
Provide troubleshooting, configuration, database support, and repair for server, network, infrastructure, Data Center, email, file shares, and other infrastructure issues.
Possess the ability to deploy dynamic solutions to new problems.
Possess skills that determine the root cause of problems by looking into code and designs.
Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fiber cables, handling storage media, and enter troubleshooting commands).
Manages 24x7 Proximity Services operations for assigned data centers, delivering standardized services including physical access, remote hands, hardware inventory management, installation and cabling, and data center operations site management.
Coordinates delivery and operation of IT infrastructure (hardware and cabling) to documented strategy and standards, service catalogue, industry specifications (i.e., ISO9001 and ISO27001), schedule, quality, and customer expectations.
Play a lead role in managing the execution of the Power Maintenance Events.
Participates in budget and financial management activities with direct responsibility for annual budgets, capital, and expense. Creates, reviews, and manages budgets, participates in re-forecasting initiatives, and develops monthly reports to show actual spend, projected spend, and analysis of variances.
Develops and nurtures strong relationships with customers and identifies opportunities to provide them with additional commercial capabilities. Maintains external vendor relationships and partners with internal sourcing team to develop contracts and agreements.
Train and provide oversight to improve service levels.
Manage projects - Build Center Solution tools, space planning, power requirements, cabling requirements. Work with CSE staff, order cables and related supplies.
Participates in data center provisioning forums and reviews industry standards for whitespace planning to improve time to market, quality, consistency, and accuracy across assigned data centers.
Fosters a culture of customer-focused behaviours and continuous operational improvement.
Partners with Critical Environment team to deliver agreed power maintenance events.
Manages disaster recovery and business continuity plans for assigned data centers.
Supports delivery of data center optimization and closure programs.
Desired experience and technical skills
Required
3-5 years Data Center Management experience.
History of managing Data Center Technicians.
Extensive knowledge of Microsoft server products.
Expert knowledge of PC and Server Hardware as well as networking.
Expert understanding of Data Center Power schemes.
Expert verbal and written communication skills.
Preferred
A+ Certification
N+ Certification
Experience with network and data hardware installation
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
3 to 5 years
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