Essential Functions:
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- Provide case management and related services to participants in support of the program's financial, mission, training, continuous quality improvement and marketing goals.
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- Ensure that highest quality, individualized services are delivered to program participants with a focus on the mission of Goodwill of North Georgia.
- Interview participants concerning work history, education, vocational interests and goals, social, economic, and medical background as well as other related factors.
- Conduct orientation for new participants in regards to program services, polices and procedures.
- Maintain regular contact with referring agency and/or funding provider(s) to manage cases and promote Goodwill programs and services for potential referrals..
- Provide individualized vocational counseling and guidance; teach life skills, work adjustment, transportation training, employment skills or other related curricula to participants on caseload.
- Maintain all documentation and records of program participants.
- Prepare reports and summaries required for applicable funding and regulatory sources.
- Ensure smooth transition of cases across services and programs as necessary.
- Observe and meet with participants on the job in community-based work sites.
- Coordinate supervision of all participants to ensure program quality and consistency.
- Support and advocate for the program participant and their right to a higher quality of life through work within the parameters of the program.
- Ensure protection and confidentiality of participant's rights.
- Ensure ongoing supportive counseling and crisis intervention as needed by coordinating referral to and utilization of community resources.
- Maintain all documentation and records of program operations. Separate, open, review and maintain participant case files and documents according to Career Services polices and procedures.
- Prepare professional development plan (PDP) and engage in quarterly updates in achieving goals.
- Comply with Agency, Career Services, CARF, federal and grant regulations, policies, standard operating procedures (SOPs) and the Agency's safety and security policies and procedures.
- Participate or lead program advisory council, community advisory boards and/or associations related to trade as assigned.
- Maintain quality relationships with community partners
- Participate in community and Goodwill meetings as needed or as assigned.
- Attend majority of quarterly targeted training forums (TTF)
- Completion of all Career Services core training
- Support the operations of the Career Center site.
- Other duties as assigned.
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Job Requirements and Qualifications:
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- Bachelor's Degree in a vocationally related field (vocational rehabilitation and disability studies or related that may include, but not limited to degrees in education, special education, social work, or psychology), and
- Two years of experience in case management, linking with community resources, special education, instruction, vocational evaluations and / or assessments.
- Master's Degree in a rehabilitation counseling or a counseling related field, preferred
- Working knowledge of case management, interviewing, and counseling techniques.
- Strong analytical, writing and communication skills.
- Experience with medical, psychological, social and vocational aspects of disability and/or economic disadvantage; community resources, occupational information and job readiness.
- Must be proficient in the use of computer systems and Microsoft Office Suite.
- Ability to facilitate positive actions and growth of participants in a flexible geographic work environment and working hours where self-direction, prioritizing and organizational skills are crucial to success.
- Strong ability to exercise sound judgment and maintain positive working relationships with a wide variety of organizations and individuals
- Must have access to and maintain reliable transportation and a clean motor vehicle report (MVR).
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Working Environment Conditions/Requirements:
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- The ability to push, pull and lift 20lbs. with or without accommodations.
- Must be able to safely operate a vehicle and have a valid driver's license.
- Must be able to meet all physical requirements to perform all duties relating to Career Services including driving, material handling, transporting and carrying documents, handbooks and various supplies.
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