Customer Service as Horror Story - Give It The Boot
by Dawn Lennon - Feb, 2010
Ever wonder if really bad customer service is a conspiracy? Or is bad service just about poor leadership? I had to break my foot to find out. On a very hot summer morning, I was trying to teach a strong-willed colt of mine to walk nicely when being led. Instead he’d take two steps and rear. I would dodge his feet and try again. Well, my luck ran out. Up he went and down he came, digging his hoof into the outside of my le...
One Big Lesson From The Olympics For Your Job Search
by Harry Urschel - Feb, 2010
There have been a few articles I’ve seen using the Olympics to make a point related to a job search. However, I believe there’s one point that’s been fascinating to me but lost in many of the other discussions. One of the most amazing things to me as I watch these elite athletes compete for a hunk of precious metal, is how some perform at their peak when it matters most, and how others fail! Think about that...in any spo...
Interview Tips That Deliver Value
by Debbie Shalom - Feb, 2010
In order to increase your chances of landing a great job, you should take time to define your strategy and prepare your resources. Successful job offers are direct results of effective planning. A productive interview needs to be well-researched, planned and implemented. Follow these tips and future interviews will deliver positive and powerful results. 1. Carefully research the company. Learn as much as you can about your...
Writing Your Bio – Tips To Succeed
by Claudine Vainrub - Feb, 2010
Have you noticed that everyone seems to have a bio nowadays? Google the name of your favorite celebrity, visit their website and you’ll probably find a bio with his or her accomplishments, career beginnings, areas of expertise and much more. Well, you don’t have to be famous to sell yourself like a celebrity. The beauty of a bio is that it helps you tell your story in a way that sells you well. 1. It’s like dating – First I...
Three Ways to Tame Your Email (and get back in the zone)
by Rebecca Ryan - Feb, 2010
Since so much email is poorly contructed, it becomes our job as recipients to distill the meaning of the email. (Am I the only person who’s annoyed that anyone can send me an email, and then it’s my job to figure out what the hell they want?) Email’s not going away, so we may as well learn to domesticate it, so that it purrs like a kitten in our lap. Here are three ideas to help you tame your interoffice email. 1. Use...
When is the Right Time to Tell a Secret? (Shhhh don't tell anyone)
by Gary Cohen - Feb, 2010
How can you be telling me this now? I was counting on you! If you had only told me this when you first knew! I can't believe you waited this long! It's never fun learning a secret that's been kept from you. It's not fun holding onto a secret either that will leave others (coworkers, friends, loved ones) disappointed and, in all likelihood, angry. When, if ever, is it a good idea to keep secrets? And when is the best...
Winning Support for Your Ideas
by Suzanne Bates - Feb, 2010
The other day I was working with a client who is about to roll out a two year strategy for her functional area in the business. She and her team have worked for six months to put together a beautiful plan. It’s incredible -on paper. The program design considers the most current thinking and research in the field. It will set a new course for the company and make them the envy of their competitors. And, if they roll it out...
The Number One Secret to Writing a Great Resume
by Louise Fletcher - Feb, 2010
Search the web for ‘resume help’ or ‘resume advice’ and you’ll find lots of pearls of wisdom. All of which are true. But all of which are ultimately misleading. Most resume advice articles will tell you to focus on achievements not responsibilities, or to use lots of action-oriented words, or to be sure you communicate your ‘personal brand.’ I’ve written these articles myself and I meant well, I really did! But all of this...
The State of Your Resume
by Debra Wheatman - Feb, 2010
Just recently I did a webinar regarding “Creating a Killer Resume.” Before the event we conducted an impromptu poll. Respondents were asked to rate their own resumes; they were given the following choices: 1. Below average 2. Average 3. Pretty good 4. Perfect This is what we found... More than half of the people (56%) selected average, in other words more than half of the respondents felt their resume was OK. Let...
Three Keys to Time Management: Prioritize, Decide, Set Boundaries
by Tai Goodwin - Feb, 2010
How often have you said, “If I only had more time, ” or, “I wish there were more hours in the day.” We say that often intending to imply that if we only had more time then we would get the rest we need or slow down to a more normal pace. But chances are that if we did have more hours in the day, we would immediately fill them up with more things to do instead of creating the space we need to take a much needed break. We don...
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